Privacy Policy

1. Introduction

This Privacy Policy describes how Pale Blue Software Ltd and Lift Hospitality ("we", "us", or "our") collect, use, and share information in connection with your use of GreetHost and related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Usage Data: Information about how the Service is accessed and used, including interaction logs, timestamps, and device information.
• Guest Communication Data: Messages exchanged through the Service between guests and the AI-powered assistant, which may include personal details voluntarily provided by guests.
• Hotel Account Data: Information provided by hotel operators when setting up and managing their accounts, such as contact details and hotel information.
• Technical Data: IP addresses, browser type, operating system, and other technical information collected automatically.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process and respond to guest inquiries via AI-powered communication.
• Monitor and analyze usage trends to enhance user experience.
• Communicate with hotel operators about their accounts and the Service.
• Comply with legal obligations.

4. Data Sharing

We do not sell your personal information. We may share information with third-party service providers who assist us in operating the Service (such as AI model providers and hosting services), subject to confidentiality obligations. We may also disclose information when required by law or to protect our rights.

5. Data Retention

We retain information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Hotel operators may request deletion of their data by contacting us.

6. Security

We follow industry best practices to protect your information, including encryption, access controls, and secure infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security and do not bear responsibility for any unauthorized access, data breaches, or other security incidents that may occur despite our best efforts.

7. Third-Party Services

The Service may integrate with or rely on third-party services (such as AI providers and communication platforms). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at the address below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify affected parties of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@lifthospitality.com.